Privacy Policy
1. Overview
This Privacy Policy is issued by Natural Nine B.V. (“Shuffle”, “we”, “us” or “our”), a company incorporated in Curaçao in 2022. Shuffle operates the online casino available at www.shuffle.com and is licensed by the Curaçao Gaming Control Board to provide games of chance under licence number OGL/2024/1337/0628.
We take the protection of your personal information seriously. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and how we manage our relationship with you. Any personal information you provide to us, or that we otherwise hold about you, will be handled in accordance with this Privacy Policy.
2. Collection, storage and use of Personal Data
We begin collecting, storing and using your personal information when you provide it to us.
When you create an account with Shuffle, you may be required to provide certain personal details, including your name, email address, residential address, telephone number and date of birth. As you use our services through www.shuffle.com, we may also collect additional information, such as your IP address, browser type, device information, betting activity, payment records, account transactions, chat records, email correspondence and, where applicable, telephone calls recorded for training purposes.
We will only process your personal data where we have a valid reason to do so. Such processing must be based on one or more of the following grounds:
- to perform a contract with you
- to comply with a legal obligation
- where you have given your consent
- where processing is necessary for our legitimate interests
- where processing is in the public interest
- where processing is necessary to protect your vital interests.
Where we rely on legitimate interests as the basis for processing your Personal Data, we will inform you of this, explain the relevant legitimate interests, and provide a way for you to ask questions or object. However, in certain circumstances, compelling reasons for continuing the processing may override your right to object.
3. Data security
You understand and acknowledge that transmitting data over the Internet can never be guaranteed to be completely secure. For this reason, we cannot guarantee or warrant the security of information sent to us online. Once we receive your personal data, however, we will take reasonable measures to protect it against misuse, loss, unauthorised access, alteration and disclosure.
Information relating to Shuffle customers is stored securely. Access to such information is restricted to employees and partners who need it in order to carry out their duties. Transfers of relevant information are protected using appropriate encryption, and databases containing customer information are maintained in secure environments and protected by password-controlled access.
4. Correction, retention and deletion of Personal Data
You may request correction of any inaccurate personal information that we process about you by contacting us at support@shuffle.com.
We will retain your data for as long as you remain our customer. If you are no longer a customer, we will keep your data only for the minimum period necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal or regulatory requirements. In some cases, your Personal Data may be retained for a longer period if deletion is not technically possible.
You may request deletion of your personal data by emailing support@shuffle.com. Please note that we may be unable to fulfil your request immediately if we are required by law to continue storing your data or if technical limitations prevent deletion at that time.
5. Marketing
Our marketing communications, including those sent by email or SMS, will contain instructions explaining how you can opt out of receiving further marketing or promotional messages.
You may withdraw your consent to marketing, either fully or partially, at any time by contacting customer service and telling us which types of marketing communications you do or do not wish to receive. If you withdraw your consent from all marketing activities, your personal data will be removed from our marketing processes.
Where we have your consent or another lawful basis, some of your personal data may be processed by external marketing partners so that we can communicate with our customers by email or phone. These partners may include email and SMS delivery providers, prize or giveaway providers and similar service providers. These communications are intended to provide you with information about promotions, new games, offers, prizes, events and other marketing content that may be of interest to you. You will not receive marketing communications from third-party websites.
6. Cookies
Cookies are small text files that are downloaded to your device when you visit websites. They are commonly used to help websites function properly, improve efficiency and provide information for various purposes.
Some cookies are strictly necessary for the operation of the website and are essential to its functionality (“Essential Cookies”). Without these cookies, key parts of the website cannot be used. For this reason, Essential Cookies are always active on our website.
We also use cookies to collect additional information about your use of our website and services, including the pages you view, links you click and other actions you take on our website, within our services, or through our advertising and email content. These cookies are used for marketing, analytics, performance and functionality purposes (“Performance Cookies”).
In addition, we may allow carefully selected third parties with whom we have contractual arrangements to place marketing cookies. These cookies support specific features and help improve the customer experience, including by tailoring content to your individual interests and preferences.
By clicking our cookie banner, you consent to the use of Essential Cookies and Performance Cookies. You can manage cookies through your browser settings and may choose to accept, reject or delete cookies at any time. Browser settings vary, so you should refer to the Help section of your browser or the manual for your mobile device for instructions. If you change your cookie settings, some website functions or features may not operate as intended.
7. Updates to this Privacy Policy
We may amend this Privacy Policy from time to time. If we make changes that we consider to be material, we will take steps to inform users by placing a notice on the website and/or app. Your continued use of our website and services will be governed by the updated version of this Privacy Policy.
8. Contacting us
If you have any concerns or would like further information about how we process your Personal Data, you can contact us at support@shuffle.com.
You also have the right to request a copy of the personal information that we hold about you.